FAQ - Frequently Asked Questions

At the end of the checkout process, you can pay securely with your debit or credit card, PayPal, Apple Pay, or Google Pay. Whatever is easiest for you.

We ship our products to all locations in Mainland Spain and the Balearic Islands.
We also currently ship to some other European countries: Portugal, France, Italy, Germany, Austria, Belgium, Denmark, Luxembourg, Netherlands, Sweden and Finland.
Check the full list of destinations and conditions on our Shipping & Returns page, where we will be adding more European destinations.

If you’d like us to ship to another location, just let us know and we’ll help organize it: hola@bonitomundo.com

Shopping from outside Spain? You can also find our scarves on Etsy Europe: https://www.etsy.com/shop/BonitoMundo

Shipping to the Iberian Peninsula, Portugal and the Balearic Islands is free for purchases over €60. If your order is less than €60, shipping will be charged €7, which will be shown in your shopping cart before checkout. Check the Shipping & Returns page for deliveries outside Spain.

You will receive your beautiful order by courier within 1 to 3 business days (Spain and Portugal) after payment processing or 3 to 5 business days for the rest of the European countries. Except for products marked "available for pre-order," in those cases where there is no stock available, the scarf will be made especially for you and will arrive in approximately 15 days.

If you're in a hurry or there are holidays approaching, please let us know so we can find a solution together: hola@bonitomundo.com

Yes, we ship each silk scarf in a uniquely designed gift box.

We all have the right to change our minds or make a mistake. If this happens to you, don't worry. If you are in Spain or Portugal, you can return your scarf for free, it’s easy:

1. Send us an email or WhatsApp and tell us what happened.
2. The courier will pick up the package at the address you provide.
3. When we receive the scarf, we check that it's in perfect condition and unworn.
4. We'll refund your money to the payment method you used for your purchase.
5. Gift cards cannot be returned.

Here's more information: Shipping and Returns

Of course! Nothing would make me happier. You can come during opening hours or make an appointment to make sure I'm available. I'm Estela, and I'd be delighted to welcome you, show you the scarves, the space where I paint my illustrations, and if you'd like, you can also buy your scarf right there. Contact details